Privacy Policy

Grizzly Prime (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

• —Provide services: Deliver snow plowing, lawn care, and property maintenance
• —Process payments: Securely process subscription and one-time payments
• —Schedule appointments: Manage and coordinate service visits
• —Send notifications: Appointment reminders, service updates, and weather alerts
• —Customer support: Respond to inquiries and resolve issues
• —Calendar sync: Optionally sync appointments with your Google Calendar
• —Property assessment: Look up property details to determine accurate pricing
• —Weather monitoring: Track conditions to plan snow removal and seasonal services
• —Improve services: Analyze usage and error reports to enhance our offerings

We use trusted third-party services to provide our platform:

• —Stripe — Secure payment processing
• —DocuSign — Electronic contract signing
• —Google (Calendar, Maps, Sheets) — Appointment sync, address validation, and data import
• —Twilio — SMS notifications
• —SendGrid, Mailgun, Mailjet — Email delivery
• —Apple Push Notification Service & Firebase Cloud Messaging — Mobile push notifications
• —Amazon Web Services (S3) — Secure file and photo storage
• —Sentry — Error tracking and application monitoring
• —Anthropic — AI-assisted document processing

Each third-party service operates under their own privacy policy. We encourage you to review their policies for more information.

We implement industry-standard security measures to protect your data:

• —Passwords are securely hashed using bcrypt
• —All data transmitted over HTTPS encryption
• —Payment information processed through PCI-compliant Stripe
• —Secure, httpOnly session cookies
• —Regular security updates and monitoring

We do not use third-party analytics, advertising trackers, or sell your personal information to any third parties. Your data is used solely to provide and improve our services to you.

When you download our app from the Apple App Store, Apple may collect certain information according to their privacy policy:

• —Crash logs and diagnostics: If you opt in, Apple may collect crash data to help improve app stability
• —App analytics: Anonymized usage statistics (downloads, sessions) if you have enabled Share Analytics in iOS settings
• —Purchase history: Records of any in-app purchases or subscriptions through Apple
• —Device identifiers: Apple uses identifiers to deliver the app and push notifications

You can manage these settings in your iOS device under Settings → Privacy & Security → Analytics & Improvements. For more details, see Apple's Privacy Policy.

We use essential cookies and local storage to provide our services:

• —Session cookies: Required for authentication and keeping you logged in
• —Local storage: Stores app preferences and push notification tokens on your device
• —No tracking cookies: We do not use cookies for advertising or cross-site tracking

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• —Right to know: Request details about the personal information we collect and how it’s used
• —Right to delete: Request deletion of your personal information
• —Right to opt-out: We do not sell personal information, so this right does not apply
• —Non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at info@go-grizzly.com

You have the right to:

• —Access: Request a copy of your personal data
• —Correct: Update inaccurate or incomplete information
• —Delete: Request deletion of your account and data
• —Opt out: Unsubscribe from marketing communications
• —Disable notifications: Manage push and SMS preferences in the app

To exercise any of these rights, contact us at info@go-grizzly.com

• —Active accounts: Data retained while your account is active
• —Session data: Expires after 30–90 days of inactivity
• —Deleted accounts: Data removed upon request, subject to legal requirements

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. For significant changes, we may also send you an email notification.