Privacy Policy

• —Provide services: Deliver snow plowing, lawn care, and property maintenance
• —Process payments: Securely process subscription and one-time payments
• —Schedule appointments: Manage and coordinate service visits
• —Send notifications: Appointment reminders, service updates, and weather alerts
• —Customer support: Respond to inquiries and resolve issues
• —Calendar sync: Optionally sync appointments with your Google Calendar
• —Property assessment: Look up property details to determine accurate pricing
• —Weather monitoring: Track conditions to plan snow removal and seasonal services
• —Improve services: Analyze usage and error reports to enhance our offerings

We use trusted third-party services to provide our platform:

• —Stripe — Secure payment processing
• —DocuSign — Electronic contract signing
• —Google (Calendar, Maps, Sheets) — Appointment sync, address validation, and data import
• —Sendly — SMS notifications
• —Resend — Email delivery
• —Apple Push Notification Service & Firebase Cloud Messaging — Mobile push notifications
• —Amazon Web Services (S3) — Secure file and photo storage
• —Sentry — Error tracking and application monitoring
• —Anthropic — AI-assisted document processing

Each third-party service operates under their own privacy policy. We encourage you to review their policies for more information.

We implement industry-standard security measures to protect your data:

• —Passwords are securely hashed using bcrypt
• —All data transmitted over HTTPS encryption
• —Payment information processed through PCI-compliant Stripe
• —Secure, httpOnly session cookies
• —Regular security updates and monitoring

We do not use third-party analytics, advertising trackers, or sell your personal information to any third parties. Your data is used solely to provide and improve our services to you.

When you download our app from the Apple App Store (iOS) or Google Play Store (Android), the store operator may collect certain information according to their respective privacy policies:

• —Crash logs and diagnostics: If you opt in, Apple or Google may collect crash data to help improve app stability
• —App analytics: Anonymized usage statistics (downloads, sessions) if you have enabled analytics sharing in your device settings
• —Purchase history: Records of any in-app purchases or subscriptions processed through Apple or Google billing
• —Device identifiers: Both platforms use identifiers to deliver the app and push notifications

On iOS, manage these settings under Settings → Privacy & Security → Analytics & Improvements. On Android, manage them under Settings → Google → Ads, and in the Play Store app’s Settings. For more details, see Apple's Privacy Policy and Google's Privacy Policy.

When you opt in to SMS notifications in your account settings, you consent to receive transactional text messages from Grizzly Prime — sent from our verified toll-free number +1 (844) 764-1603 — to the phone number on file. SMS opt-in is voluntary and is not a condition of purchase or service.

• —Frequency: Variable. Messages send only when triggered by a service event (driver dispatch, appointment reminder), typically 0–4 messages per service visit
• —Carrier rates: Standard message and data rates may apply, set by your wireless carrier
• —Opt-out: Reply STOP to any message to immediately stop all SMS. Reply HELP for assistance. You can also disable SMS at any time in Profile & Preferences → Notifications
• —Phone-number privacy: We never share, sell, or rent your phone number to third parties for marketing
• —Delivery provider: SMS messages are delivered through Sendly, our SMS service partner

We use essential cookies and local storage to provide our services:

• —Session cookies: Required for authentication and keeping you logged in
• —Local storage: Stores app preferences and push notification tokens on your device
• —No tracking cookies: We do not use cookies for advertising or cross-site tracking

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• —Right to know: Request details about the personal information we collect and how it’s used
• —Right to delete: Request deletion of your personal information
• —Right to opt-out: We do not sell personal information, so this right does not apply
• —Non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at info@go-grizzly.com

You have the right to:

• —Access: Request a copy of your personal data
• —Correct: Update inaccurate or incomplete information
• —Delete: Request deletion of your account and data
• —Opt out: Unsubscribe from marketing communications
• —Disable notifications: Manage push and SMS preferences in the app

To exercise any of these rights, contact us at info@go-grizzly.com

You can delete your Grizzly Prime account and associated personal data at any time directly from the mobile app. The same steps apply on both iPhone (iOS) and Android:

1. Open the Grizzly Prime app and sign in.
2. Tap the For You tab in the bottom navigation.
3. Tap the gear icon in the top right to open Settings.
4. Scroll to the bottom of the Settings screen.
5. Tap Delete Account and confirm when prompted.

What happens when you delete your account:

• —Personal information is anonymized: Your name, email address, phone number, and profile photo are immediately replaced with placeholder values so your identity is no longer visible in the account
• —Sign-in is disabled: Your password is erased, all active sign-in sessions on your devices are revoked, and your account is marked inactive so no one can sign back in
• —Push-notification tokens are deleted: All device tokens associated with your account are removed, so you stop receiving notifications immediately
• —Saved addresses are deleted: Every property address saved to your account is removed from our database
• —Service preferences are deleted: The services you subscribed to in your For You tab are removed from our database
• —Chat messages are deleted: Conversations you started and messages you authored are removed from our database, along with their read-receipt and notification metadata
• —Saved payment methods are detached: Any card or bank account you saved for future payments is detached from your Stripe customer record, so it cannot be re-used
• —Active Prime membership is cancelled: Any active, trial, or paused Prime membership is cancelled in Stripe at the time of deletion
• —Future appointments are cancelled: Any scheduled or in-progress appointment with a date in the future is marked cancelled
• —Historical service records are retained: Completed appointments and service history are kept tied to your anonymized account for operational records and legal compliance
• —Payment records are retained: Payment and invoice records are retained by us and by Stripe for tax, accounting, and fraud-prevention purposes, typically 7 years under US law
• —Analytics and crash logs: Anonymized analytics and aggregated service metrics may be retained indefinitely. Sentry crash logs are retained on Sentry’s default rolling schedule

If you are unable to access the app, or if you would like us to remove retained data beyond what we are legally required to keep, email info@go-grizzly.com with the subject line “Delete my account” and we will review your request within 30 days.

• —Active accounts: Data retained while your account is active
• —Session data: Expires after 30–90 days of inactivity
• —Deleted accounts: Data removed upon request, subject to legal requirements

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. For significant changes, we may also send you an email notification.